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At OICS, technology is the platform on which operational excellence exists and provides the leading edge to all our customers and privileged partners for faster turnaround times that help the customer to accomplish multiple objectives within the same cost and achieve higher returns on investment.

“Technology is the platform on which operational excellence exists and provides the leading edge to all our customers and privileged partners for faster turnaround times that help the customer to accomplish multiple objectives within the same cost and achieve higher returns on investment.”

Salient Features:

  • • IVR Flow
  • • Call Routing
  • • Geo Mapping
  • • Call Conference
  • • Call Transfer
  • • Screen Transfer

 

  • • Auto Call Back
  • • Call Coaching
  • • Call Barge in
  • • Voice Logger
  • • Performance Monitor
  • • Customized CRM

 

  • • Campaign Management
  • • Module Management
  • • Multiple MDN Dialling
  • • All Dialling modes available
  • • Data Prioritization, Segregation
  • • Auto Lead Scrubber

 

  • • CRM Management
  • • Voice Blaster
  • • SMS Blaster
  • • Email Blaster
  • • Chat Support
  • • Email Support