Why OICS
Our present and former clients & employees could better answer the question

"Why OICS"

Feel free to ask us for references

Some of the reasons clients choose OICS are:
  • Most Cost efficient Player in the Industry
  • We provide Tailored Outsourcing Services & Solutions to over 50 Clients in India & UAE
  • World Class Service Workmanship through ISO 9001: 2000 Quality Matrix
  • Pioneer in Industry, so we have better understanding of Market & Processes.
  • We adapt to meet client needs
  • Quality & Accuracy
  • We are trustworthy
  • Client First
  • Transparency

We adapt to meet client needs:

In 2005, we basically had experience of Field Collections. GE-SBI asked us to handle Telecalling Unit. In less than 1.5 years, OICS became their largest Outsourced Telecalling partner nationally with 150 agents, taking cost effective and quality calls.

Quality & Accuracy:

We are committed to quality and accuracy in reports and information. We consistently ranked high in quality from the Brands like GE, HDFC, AIRTEL, MAX NEW YORK LIFE INSURANCE etc.

We contribute to client processes.

We not only handle the assignment but try and contribute to the better of client processes. High skilled & experienced own team permanently employed by the company without any sub-contracting of any kind and are verified by the competent team / authority to be part of Group – an overall security to Client’s outsourced process.

We are trustworthy:
With two of our leading clients, GE SBI and Citi Bank, we have had on line links with their data-base. With GE, OICS even had limited rights to for the waivers of the LPC & Bounce Charges. Our clients would testify to integrity as being one of our dominant attributes.

Our relationships are long term:

We have been working with Citi Bank for the past 18 years, (We are first Outsourced agency in India) American Express 10 years and Standard Chartered 12 Years.

Client First:

Even when an assignment ends, we put our clients need first as borne out by the smooth transition.

Transparency:

We are transparent and open with our clients on our operations for them. If there is a problem they will not have to "discover" it. They will first hear about it from us.

OICS Services:

We offer comprehensive solutions to banking, financial services, insurance, telecom and mortgage sector covering the entire industry business processes ranging from business acquisition services to collection outsourcing. We offer different plans depending on variables such as type and amount of debt, original level of credit worthiness, number of debtors, age of account and quality of debtor information.

Specializing and handling a large size of portfolio of Collection Services on the currently most updated system driven and transparent set up for diverse products ranging from Credit Cards, Personal Loans, Home Loan, Auto Loan etc.

OICS specializes in delivering a unique blend of collection technology and expertise across various financial industry segments, in and around India.

OICS’s core competence lies in tele calling solutions for credit & collection process by providing end to end support i.e. from awareness calling to payment pickup & NC/Skip tracing. Additional 250 staff is employed under OICS’s HR BPO division and deputed in various banks & Financial Institutes.